CXM Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
CXM UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background processing ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
CXM US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Mailgun API Operational
Mailgun Outbound Delivery Operational
AWS File Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[US] Continuum CXM #150 Release Apr 13, 07:15-08:15 BST
We will be deploying the latest CXM release to the US region during this time - we do not expect any interruption to service.
Please read our release notes here https://www.jadu.net/blog/cxm-updates/post/560/continuum-cxm-150
Posted on Apr 12, 09:33 BST
[UK] Continuum CXM #150 Release Apr 13, 19:00-21:00 BST
We will be deploying the latest CXM release to the UK region during this time - we do not expect any interruption to service.
Please read our release notes here https://www.jadu.net/blog/cxm-updates/post/560/continuum-cxm-150
Posted on Apr 12, 09:32 BST
System Metrics Month Week Day
Uptime
Fetching
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
[UK] Continuum CXM #149 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 8, 08:38 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 8, 07:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:30 BST
Scheduled - We will be deploying the latest CXM release to the UK region during this time - we do not expect any interruption to service.
This release contains bug fixes and minor improvements to the software:

- Fixes issue where some citizens are unable to login using the mygov.scot auth provider.
- Fixes issue where a case type import cannot proceed if there are other completed imports with the same prefix, but no existing case types with the same prefix.
- Fixes issue where integration log table columns would shift after viewing page 2.
Apr 6, 14:57 BST
[US] Continuum CXM #149 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 8, 07:17 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 8, 07:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:02 BST
Scheduled - We will be deploying the latest CXM release to the US region during this time - we do not expect any interruption to service.
This release contains bug fixes and minor improvements to the software:

- Fixes issue where some citizens are unable to login using the mygov.scot auth provider.
- Fixes issue where a case type import cannot proceed if there are other completed imports with the same prefix, but no existing case types with the same prefix.
- Fixes issue where integration log table columns would shift after viewing page 2.
Apr 6, 14:59 BST
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
[US] Continuum CXM #149 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 1, 07:24 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 1, 07:19 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:15 BST
Scheduled - We will be deploying the latest CXM release to the US region during this time - we do not expect any interruption to service.

This release contains a change to correct the times displayed on record timelines.
Apr 1, 07:13 BST
Mar 31, 2021
[UK] Continuum CXM #149 Maintenance Release
Completed - The scheduled maintenance has been completed.
Mar 31, 19:18 BST
Verifying - Verification is currently underway for the maintenance items.
Mar 31, 19:09 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:02 BST
Scheduled - We will be deploying the latest CXM release to the UK region during this time - we do not expect any interruption to service.

This release contains a change to correct the times displayed on record timelines.
Mar 31, 16:37 BST
[UK] Continuum CXM Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 17:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:30 BST
Scheduled - We will be undergoing scheduled maintenance of the CXM UK region during this time. We do not expect any impact to service.
Mar 31, 16:58 BST
Mar 30, 2021
Slow webhook processing
Resolved - The backlog of webhooks has now been processed. Webhooks should now continue to be sent at a normal rate.
Mar 30, 21:01 BST
Identified - Webhook processing is currently taking longer than usual. The team is investigating and will provide updates here as soon as we have more information.
Mar 30, 17:08 BST
Mar 29, 2021

No incidents reported.

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