Jadu Connect Service Status (formerly CXM)

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Connect UK Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
99.94 % uptime
Today
Connect US Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
99.94 % uptime
Today
Connect Australia Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Background Processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
99.94 % uptime
Today
Third Party Services Operational
Mailgun API Operational
Mailgun Outbound Delivery Operational
AWS File Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Missing timeline messages
Resolved - This incident has been resolved.
Feb 6, 09:31 GMT
Monitoring - We have deployed a fix continue to monitoring the service.
Feb 5, 16:26 GMT
Investigating - We are aware of some timeline messages not being shown fully on the timeline and are investigating the issue
Feb 5, 14:45 GMT
Monitoring - We have deployed a fix that corrects the order of timeline entries for affected users and we are monitoring the results.
Feb 5, 13:37 GMT
Update - We are deploying an initial fix to restore visibility of the missing timeline entries. For some users, these entries may appear in the incorrect order (oldest first, newest last). We are continuing to work on a further fix to correct the ordering and will provide another update once this is resolved.
Feb 5, 12:27 GMT
Update - We're currently preparing the fix for deployment
Feb 5, 11:29 GMT
Identified - We've identified the issue and are working on a fix
Feb 5, 10:11 GMT
Investigating - We are investigating an issue causing timeline messages to not show for some users.
Feb 5, 09:38 GMT
Feb 5, 2026
Connect #238 Release
Completed - The scheduled maintenance has been completed.
Feb 5, 09:10 GMT
Verifying - Verification is currently underway for the maintenance items.
Feb 5, 09:06 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:00 GMT
Scheduled - We will be deploying the latest Connect release during this time - we do not expect any interruption to service.
Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-238
Feb 4, 15:29 GMT
Feb 4, 2026

No incidents reported.

Feb 3, 2026
Connect #237 Maintenance Release
Completed - The scheduled maintenance has been completed.
Feb 3, 08:27 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:00 GMT
Scheduled - We’re deploying security improvements to better align with modern infrastructure standards. There’s no change to how you access or use Jadu Connect as a result of this update.
Feb 2, 11:46 GMT
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Connect #237 Release
Completed - The scheduled maintenance has been completed.
Jan 28, 08:49 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 GMT
Scheduled - We will be deploying the latest Connect release during this time - we do not expect any interruption to service.
Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-237
Jan 27, 11:32 GMT
Jan 27, 2026

No incidents reported.

Jan 26, 2026
Connect #236 Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 26, 11:34 GMT
Verifying - Verification is currently underway for the maintenance items.
Jan 26, 11:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 GMT
Scheduled - We’re making improvements to how server firewall rules are managed to better align with modern infrastructure standards. This helps keep services secure while making ongoing maintenance simpler and more robust. There’s no change to how you access or use Jadu Connect as a result of this update.
Jan 22, 10:45 GMT
Jan 25, 2026

No incidents reported.

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