We have deployed a fix continue to monitoring the service.
Posted Feb 05, 2026 - 16:26 GMT
Investigating
We are aware of some timeline messages not being shown fully on the timeline and are investigating the issue
Posted Feb 05, 2026 - 14:45 GMT
Monitoring
We have deployed a fix that corrects the order of timeline entries for affected users and we are monitoring the results.
Posted Feb 05, 2026 - 13:37 GMT
Update
We are deploying an initial fix to restore visibility of the missing timeline entries. For some users, these entries may appear in the incorrect order (oldest first, newest last). We are continuing to work on a further fix to correct the ordering and will provide another update once this is resolved.
Posted Feb 05, 2026 - 12:27 GMT
Update
We're currently preparing the fix for deployment
Posted Feb 05, 2026 - 11:29 GMT
Identified
We've identified the issue and are working on a fix
Posted Feb 05, 2026 - 10:11 GMT
Investigating
We are investigating an issue causing timeline messages to not show for some users.
Posted Feb 05, 2026 - 09:38 GMT
This incident affected: Connect UK (API, Control Centre), Connect US (API, Control Centre), and Connect Australia (API, Control Centre).