The incident has been resolved and background tasks are being processed as normal.
Posted Feb 19, 2024 - 10:49 GMT
Update
A fix was put in place to mitigate an external API service that was not responding. We have observed that background tasks are now being processed as normal, although there may be a few minutes where we catch up on the backlog of jobs to process.
Posted Feb 19, 2024 - 10:06 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2024 - 09:56 GMT
Update
We are continuing to work on a fix for this issue.
Posted Feb 19, 2024 - 09:19 GMT
Identified
Connect background tasks are currently taking longer than usual. The team are investigating and will provide updates here as soon as we have more information.
Posted Feb 19, 2024 - 09:02 GMT
This incident affected: Connect UK (Background processing, Search).