A fix was put in place to mitigate an external API service that was not responding. We have observed that background tasks are now being processed as normal, although it may take some time where we catch up on the backlog of jobs to process.
Posted Apr 11, 2024 - 20:04 BST
Identified
We have identified the cause of the slow running background tasks and are working to resolve the issue.
Posted Apr 11, 2024 - 15:53 BST
Investigating
Connect background tasks are currently taking longer than usual. The team are investigating and will provide updates here as soon as we have more information.
Posted Apr 11, 2024 - 15:42 BST
This incident affected: Connect UK (Background processing, Search).