Jadu Connect Service Status (formerly CXM)

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Connect UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Connect US Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Background processing Operational
90 days ago
99.97 % uptime
Today
Search Operational
90 days ago
99.95 % uptime
Today
Control Centre Operational
90 days ago
99.95 % uptime
Today
Connect Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background Processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Mailgun API Operational
Mailgun Outbound Delivery Operational
AWS File Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[UK][US][AU] Connect #228 Release Aug 20, 2025 08:00-11:00 BST

We will be deploying the latest Connect release to the UK, US and AU regions during this time - we do not expect any interruption to service.
Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-228
Posted on Aug 19, 2025 - 15:22 BST
System Metrics Month Week Day
Uptime
Fetching
Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
[UK] Connect #227 Maintenance Release
Completed - We have deployed and enabled a fix to improve processing of case exports. We are continuing to monitor the background processes, and we can see the backlog has stabilised and exports are being processed as normal.
Aug 14, 10:57 BST
Verifying - Verification is currently underway for the maintenance items.
Aug 14, 10:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 10:15 BST
Scheduled - We will be deploying a maintenance release to Connect the UK region during this time - we do not expect any interruption to service.
Aug 14, 10:01 BST
Aug 13, 2025
Case export background process performance
Resolved - We are preparing to deploy a fix in the next release. We will continue to monitor the case export background process, which is currently stable.
Aug 13, 22:26 BST
Update - We have identified the underlying issue and are preparing a fix. Until then we will continue to monitor this background process and expand the worker pool to meet demand.
Aug 13, 21:52 BST
Update - The backlog is being processed and we are investigating the underlying issue.
Aug 13, 16:31 BST
Monitoring - Our background workers that process case exports are currently taking longer than usual. More workers have been created and team will provide any updates here.
Aug 13, 12:17 BST
Aug 12, 2025

No incidents reported.

Aug 11, 2025
Case export background process performance
Resolved - The backlog of case exports has been processed successfully. We will continue to monitor this process.
Aug 11, 12:34 BST
Monitoring - Due to higher than anticipated demand, our background workers that process case exports are currently taking longer than usual. More workers have been created and team will provide any updates here.
Aug 11, 10:26 BST
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025
Connect #227 Release
Completed - The scheduled maintenance has been completed.
Aug 6, 09:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:30 BST
Scheduled - We will be deploying the latest Connect release during this time - we do not expect any interruption to service.
Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-227
Aug 5, 12:48 BST
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