Jadu Connect Service Status (formerly CXM)
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Connect UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Connect US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Connect Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background Processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Control Centre Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Mailgun API Operational
Mailgun Outbound Delivery Operational
AWS File Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Past Incidents
Nov 20, 2024
Service outage reported [UK]
Resolved - This incident has been resolved.
Nov 20, 15:35 GMT
Update - The infrastructure changes have now been completed. The service has remained stable since being restored earlier. We are continuing to monitor performance following our changes.
Nov 19, 12:44 GMT
Update - Following some investigation, we will shortly be applying some infrastructure changes in response to this morning's incident. Further updates will follow as this work progresses.
Nov 19, 10:56 GMT
Monitoring - Service has now been restored. We will continue to monitor and investigate the cause of this incident.
Nov 19, 10:33 GMT
Investigating - We are investigating the Connect service being unavailable.
Nov 19, 10:25 GMT
Nov 19, 2024
[UK] Connect Maintenance
Completed - The changes have now been completed.
Nov 19, 12:40 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:02 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect UK region during this time. We do not expect any interruption to service.
Nov 19, 10:01 GMT
Nov 18, 2024
[UK] Connect #209 Release
Completed - The scheduled maintenance has been completed.
Nov 18, 20:46 GMT
Verifying - Verification is currently underway for the maintenance items.
Nov 18, 20:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 GMT
Scheduled - We will be deploying the latest Connect release to the UK region during this time. This is a reschedule of the release deployment that was postponed this morning.

We are performing this maintenance out of hours in case of any brief interruption to service.

Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-209
Nov 18, 12:27 GMT
Slow performance reported
Resolved - The team identified a problem with disk performance as the cause of this incident. We have upgraded the volume types on the affected nodes and will continue to monitor the platform closely over the next few hours.
Nov 18, 15:49 GMT
Update - Performance is now back to normal. We are still investigating the cause of this incident.
Nov 18, 11:24 GMT
Investigating - We are investigating reports of Connect running slowly for some users.
Nov 18, 10:17 GMT
Connect #209 Release
Completed - The scheduled maintenance has been completed for US and Australia. The deployment for UK will be announced on a later day.
Nov 18, 10:56 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 GMT
Scheduled - We will be deploying the latest Connect release during this time - we do not expect any interruption to service.
Please read our release notes here https://jadu.featureos.app/changelog/jadu-connect-1-209
Nov 14, 05:02 GMT
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
[UK] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 15:30 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect UK region during this time. We do not expect any interruption to service.
Nov 12, 15:26 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
[US] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 08:30 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect US region during this time. We do not expect any interruption to service.
Nov 7, 11:16 GMT
Nov 7, 2024
[UK] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect UK region during this time. We do not expect any interruption to service.
Nov 7, 11:15 GMT
[AU] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:30 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect AU region during this time. We do not expect any interruption to service.
Nov 7, 11:15 GMT
[UK] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 14:42 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:40 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect UK region during this time. We do not expect any interruption to service.
Nov 7, 14:36 GMT
Nov 6, 2024
[UK] Connect Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 GMT
Scheduled - We will be undergoing scheduled maintenance of the Connect UK region during this time. We do not expect any interruption to service.
Nov 5, 10:42 GMT
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